An Ombudsman is a resource serving the elderly and their families and caregivers. They resolve disputes from a neutral, independent viewpoint. An Ombudsman will informally conduct impartial fact-finding about your complaints or concerns and ensure the agency meets its quality and timeliness standards or, as appropriate in certain individual cases, seek to bring a mutually agreeable resolution. We often recommend solutions, but we don’t have the authority to impose or reverse decisions.
The following showcases what they do and what they can do for you:
Will your wishes representatives follow the expressed wishes of residents or, in cases where residents cannot indicate their choices, the expressed wishes of their representatives?
Receives extensive training – every new Ombudsman representative completes a minimum of 36 hours of training and a supervised internship. After being certified, the representatives must complete 12 hours of ongoing education each year.
Is usually a volunteer nearly 80% of California’s State-certified Ombudsman representatives are volunteers.